The website operator Raymond Lanctôt Ltée, distributor for  Arva in Canad (“we”, “us”, and “our”), is committed to respecting your privacy and complying with applicable data protection and privacy laws. This Privacy Policy (“Policy”) is designed to help you to understand what kind of information we collect about you in connection with our brands, products, promotions, and services and how we process and use such information. 

You acknowledge and agree that your personal data collected may be used in accordance with this Policy by and for us and all our affiliates and subsidiaries, which will be regarded, individually or jointly, as data controllers in respect of such data.

This includes any Personal Information that is collected when you access or use our websites or other online or mobile services or applications ("Services"), sign up to receive emails from us, shop in our stores, sign up for activities and events, or otherwise interact with us. In addition to this Policy, for certain special offers, areas of our website, or certain services and activities, we may supply different or additional Personal Information practices and terms specific to those programs. (See OTHER APPLICABLE TERMS, below).

By using our site, signing up for email, using our other products or services, entering contests or promotions, participating in surveys, or otherwise providing information to us, you are expressing your consent to and acceptance of the practices described in this Policy or other terms, agreements, or policies (see OTHER APPLICABLE TERMS, below). In particular, by submitting Personal Information to us, our suppliers or agents, you hereby acknowledge and accept that we collect, use and share this Personal Information in accordance with this Policy and as permitted or required by law.


This Policy applies to “personally identifiable information,” ("Personal Information") that we collect when you sign up to receive email, shop in our stores, visit any of our websites (collectively, the "site"), or use or access our other products or services. It also applies to Personal Information we collect when you otherwise interact with us, such as when you make a payment, place an order, sign up for an activity, or contact customer service. This Policy also applies to Personal Information that we may receive from our partners and third-party sources.


Personal information under this Policy is Personal Information that we may collect and which we directly associate with a specific person such as the person's name, address, phone or fax number, email address, account information (e.g., member account, credit card information and online registration), online activities or other specific Personal Information. Because of the broad range of services and product offerings, we may collect other very specific Personal Information. For instance, we may collect age or date and year of birth and the number of children in your family. Our definition of Personal Information does not include "aggregate" Personal Information. Aggregate information is information that we collect about a group or category of services or people that does not contain any Personal Information or from which we or our agents remove any Personal Information.


We are the sole owners of the information collected on this site, except as otherwise provided in this Policy.  We collect Personal Information about you in the normal course of our business when you shop on our site or when you use our services or otherwise interact with us. Various ways in which we may obtain Personal Information from you are described below.

Personal Information You Provide

We collect Personal Information that varies with your purchases, interests, and activities, and what you chose to provide to us. We collect Personal Information when you sign up for, purchase, or use our products or services, when you sign up to receive email, or when you email, call or otherwise communicate with us. You may submit Personal Information with a job application or in your resume that you provide as part of an employment application process. We also collect Personal Information when you call or email our customer service representatives, or when you contact us about a product or service you have previously purchased. In some cases, the Personal Information we ask you to provide will be mandatory for purposes of participating in a particular activity or service. If you do not provide this Personal Information, your participation may be limited or prohibited. If you provide to us Personal Information on another person, or to our suppliers or agents, you hereby guarantee that you have all required authorizations to do so and to able us to collect, use and share that Personal Information in accordance with this Policy.

Personal Information Collected Automatically

Whenever you use our services we receive certain types of Personal Information automatically. For example, when your web browser accesses our site, we obtain certain types of Personal Information, such as your IP address, country of origin, the type of browser you use, and the page you visited before visiting our site.

Personal Information from Third Parties

We may receive Personal Information about you from third parties. For example, we may receive creditworthiness or other financial Personal Information when you fill out a job application. We may also purchase certain Personal Information from others to better inform you about our products, services, and offers that we think will interest you. This Policy applies to Personal Information we obtain from third parties as well as to any Personal Information that we add to or combine with Personal Information otherwise covered by this Policy.


We use Personal Information, and/or any additional service specific information, for the purposes described in this Policy. Please note that one or more purposes may apply simultaneously and that the examples below are not intended to be a definitive list of every lawful use we might make of Personal Information, but are only general descriptions and for illustration.

Provision of Products and Services

We may use your Personal Information to fulfill your requests, process your order or as otherwise may be necessary to perform or enforce any contract between you and us to identify you and to prevent and investigate fraud and other misuses.

Development of Products and Services

We may use your Personal Information to develop our products and/or services. However, for the most part we only use aggregate and statistical information in the development of our products and services. We may also use your Personal Information to personalize our offering and to provide you with service more relevant to you, for example, to make recommendations and to display customized content and advertising in our websites. We may combine Personal Information collected in connection with your use of a particular product and/or service with other Personal Information we may hold about you.  We may create aggregate statistical information based in part on your Personal Information.

Communications and Marketing

We may use your Personal Information to communicate with you, for example, to provide information relating to our products and/or services you are using or to contact you for customer satisfaction queries. We may use your Personal Information for marketing or research purposes, for example, to conduct market research and we may, in accordance with applicable law, contact you to inform you of new products, services or promotions we may offer. Also, some of our products and services may be used to promote products and services of other companies. However, we don’t disclose your Personal Information to such companies or any other company for marketing purposes without your consent.


We do to not sell, lease, rent or otherwise disclose Personal Information to third parties except as otherwise stated below.


If you provide us with Personal Information, we may disclose that Personal Information to third parties with your consent. We may obtain consent from you in several ways, such as in a form or agreement; online, through "click-through" agreements or registration pages; verbally, through interactive voice response; or when your consent is part of the terms and conditions through which we provide you a particular product or service, offer opportunities to enter contests or promotions, or request your participation in surveys.

Implicit Consent

Your consent is sometimes implicit. For example, if you purchase a product from a store or through our site and ask that it be shipped to your home or other address, you implicitly consent to our disclosure of your name and address to a third-party shipping company to complete delivery, of your credit card number to the credit card processor to authorize the transaction, and to the bank to collect payment.

Product or Service Fulfillment

We may disclose Personal Information to third parties who complete transactions or perform services on our behalf, transactions on your behalf, or transfers related to providing products or services to you. For example, we may contract with third parties to host a site, collect and provide products reviews, or send our emails. Through contracts with these third parties, we restrict the manner in which they may use and disclose Personal Information about you without your consent, consistent with this Policy.

Corporate Business Transactions

Personal information may be disclosed as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing or sale of company assets. It may also be disclosed in the event of insolvency, bankruptcy or receivership in which Personal Information could be transferred to third parties as one of the business assets in the transaction.

Legal Process

We may disclose Personal Information to comply with the law (e.g., a lawful subpoena); to enforce or apply any contracts or agreements; to initiate, render, bill, and collect for products or services; to protect our rights or property; in connection with claims, disputes, or litigation; to protect ourselves, our members, and other customers from the harmful acts of others (e.g., theft, fraud, or abuse); or if we determine disclosure of Personal Information is necessary in an emergency.


You may provide or we may ask for Personal Information about children. We do not, however, want to collect Personal Information from children. Do not provide us any Personal Information (directly or on site bulletin boards, etc.) unless you are at least 13 years of age. We encourage parents to caution their children not to provide any Personal Information. If a child under 13 has provided Personal Information, a parent or guardian may so inform us by writing us at the address noted below, and we will use commercially reasonable efforts to delete it from our database, subject to applicable law and this Policy.


We take reasonable technical and organizational information security measures to help prevent and minimize such risks associated with providing Personal Information.

Such measures include, where appropriate, the use of firewalls, secure server facilities, encryption, implementing proper access rights management systems and processes, careful selection of processors and other technically and commercially reasonable measures to provide appropriate protection for your Personal Information against unauthorized use or disclosure. Where appropriate, we may also take back-up copies and use other such means to prevent accidental damage or destruction to your Personal Information. If a particular part of our website(s) supports on-line transactions, we, or our affiliates will use security measures, such as the one available through Secure Sockets Layer (SSL), to protect the confidentiality and security of online transactions.

However security breaches and mistakes can and do happen and we do not guarantee the security of Personal Information. Except for financial transmissions, you should assume the site is not encrypted. Email communications and are not encrypted, so do not include sensitive Personal Information in them. "Phishing," imposters, and fake websites are a fact of modern life.


When you are accessing this website on a mobile device, we may ask to determine your current location in order to provide you with the most accurate data. We do not share your location information with any third parties.  You may disable the use of location services in the application settings at any time.


At any time, if you believe Personal Information about you within our control has been accessed by unauthorized persons, please contact us in writing at the address in this Policy. An important part of ensuring the security of Personal Information is your own effort to protect it against unauthorized access or use.


We do not maintain all Personal Information in a form that can be accessed or updated by you and some items may not be changed (e.g., transaction records). Accordingly, we will determine what may be accessed and how; we may also keep a record of changes (including deletions) and disclose them for lawful purposes. We keep Personal Information for as long as we think is necessary or advisable and we reserve the right to retain it to the full extent not prohibited by law. We may discard Personal Information in our discretion so you should retain your own records. Often it is not feasible or advisable to discard Personal Information (such as commingled Personal Information), so we reserve the right to retain it but treat it as inactive or discarded. You may make a request for us to update, change, or correct Personal Information (that is eligible for updating, changing, or correction) by contacting our Customer Service department via email or mail (See HOW TO CONTACT US, below).



Attn : Christina Lamoureux 

5290, Boulevard Thimens 

Saint-Laurent (Québec) 

Canada, H4R 2B2 

Phone: 1-877-315-2064


This Policy replaces all previous disclosures we may have provided you about our Personal Information practices. We will update this Policy if our practices change or if laws or regulations require that we change it. If we decide to disclose Personal Information in a way that is materially different from that which was stated in this Policy at the time Personal Information was collected, we will notify you by posting notice of the change on our site and on this page for a reasonable period before we implement that change and, if feasible, will give you an opportunity to opt out of the proposed use of Personal Information.